Account and profile

Your Spensa account controls sign-in, email addresses, password, language, and which companies you can access. Company settings control the business itself. Keep those two ideas separate when you change profile details or help someone else sign in.

What this is for

• Open your profile menu.
• Switch between companies.
• Change your personal app language.
• Add and confirm extra email addresses.
• Change or reset your password.
• Delete your personal account.
• Understand how account, company, and location access differ.

Where to open it

On the web app, click your profile at the bottom of the left sidebar. From there you can sign out, switch companies, and open settings. Your personal account page lives inside company settings under Account.

In the phone app, open Settings from the menu. Staff members who sign in with a username have a smaller settings screen. Their manager resets their password from the Users page.

Access and permissions

Team members who sign in with an email address can manage their own account. Staff members who sign in with a username do not manage email addresses in Spensa. They use the phone app settings where available, or ask a manager to reset their password.

Account, company, and location

These three levels are separate:

• Account - you as a person, including sign-in, email addresses, password, and language.
• Company - the business in Spensa. It holds billing, team members, suppliers, products, invoices, menu costs, and company-wide settings.
• Location - a restaurant, store room, or operating site inside the company. Orders, inventory counts, schedules, and many tasks can belong to a location.

The app may use "organization" for company and "establishment" for location in some places. They mean the same things in these guides.

Profile menu

The profile menu is the quickest place to see which account and company you are using.

• Switch company appears when your account belongs to more than one company.
• Settings opens the company settings area.
• Sign out ends your current session.

If you belong to several companies, each company keeps its own display name for you. Changing your name in one company does not rename you everywhere else.

Language

Language is personal. Changing it affects only your own account.

1. Open company settings.
2. Go to Language.
3. Pick the language you want to use.

The web app supports English, German, Serbian, Croatian, Turkish, Vietnamese, Chinese, Japanese, Korean, and Thai. The sign-in and sign-up pages also have a language switcher. The phone app has its own app-language setting.

Email addresses

Your account has one primary email address and can have extra email addresses.

1. Open Account in settings.
2. Add the new email address.
3. Confirm the email from the message Spensa sends you.
4. Make it primary if you want future account email to go there.

Extra addresses help when you receive invitations at another work email. You still sign in to the same account.

Password

Change your password from the Account settings page.

1. Enter your current password.
2. Enter the new password and confirm it.
3. Save.

After changing your password, Spensa signs you out on other devices and browsers. The current session stays active so you can keep working.

If you forgot the password, use the forgotten-password link on the sign-in page. Spensa emails you a reset link. Staff members with username accounts cannot reset their password by email because they do not have an email address in Spensa.

Delete your account

Deleting your account is permanent.

1. Open Account in settings.
2. Use Delete Account in the danger zone.
3. Type the confirmation word.
4. Confirm the deletion.

Spensa blocks deletion if you are the only admin of any company. Add another admin or delete the company first. After deletion, you are signed out.

How this connects to other parts of Spensa

• Team and permissions - invite people, create staff accounts, and decide what each person can do.
• Settings and billing - manage company settings, billing, categories, inbound email, and plan limits.
• Notifications - understand the bell, advisories, push messages, and email alerts.
• Mobile app - use the phone app settings and sign out from a phone.

Good to know

• Your account can belong to more than one company.
• Staff username accounts do not have email addresses in Spensa.
• Changing your password signs out other sessions.
• The last admin cannot leave or delete their account until another admin exists.
• Deleting your account is permanent.